Refund and Cancellation Policy
Refund Policy
1. Refunds are applicable only under the following conditions:
- The product received is damaged or defective.
- The product delivered is incorrect (not what was ordered).
2. To request a refund:
- You must contact us within 7 days of delivery.
- Provide proof of the issue (e.g., photos of the damaged or incorrect item).
- Refunds will be processed after the issue is verified by our team.
3. Refunds will be processed within 7-10 business days after approval.
- Refunds will be made to the original payment method.
4. No refunds will be issued for:
- Products that are not returned in their original condition.
- Issues arising from improper care after delivery.
Cancellation Policy
1. Cancellations are only allowed before the order is shipped.
- If your order has not been shipped, you can request cancellation by contacting us directly.
2. To cancel an order:
- Provide your order number and reason for cancellation.
- Cancellation requests made after the order is shipped will not be accepted.
3. Refunds for cancellations:
- If approved, the refund will be processed within 5-7 business days.
4. Custom or bulk orders:
- Custom or bulk orders may not be eligible for cancellation once processed.
How to Contact Us
If you have any questions or concerns about refunds or cancellations, please contact us:
- Phone: 7667655520